DXP Pacific Industrial Pumps

Parts Specialist – BPS0814

Cortech Engineering is hiring a Parts Specialist to join its growing family. This position is responsible for supporting our Outside Sales staff by pricing parts, creating quotes, and facilitating the overall customer experience. Growth opportunities exist for those wishing to pursue future careers in sales or operations.Successful candidates will have an extreme sense of urgency and the toughness to work through difficult situations. Interested candidates should send resumes to [email protected].
Job Description
Major Job Functions
• Upon request, obtain parts pricing from price books and/or by calling vendors
• Generate quotes and supporting documentation such as pump curves, cutsheets, and data packages as required
• Accurately compute discounts, markups, and margins—mastery of arithmetic functions is required
• Provide efficient, effective, and professional service to customers including sending order acknowledgements in a timely manner
• Occasionally drive to vendor and customer sites to pick up and deliver rush parts
• Verify incoming orders for accuracy and submit them to Purchasing with less than a 1% error rate
• Promptly log all activities in the Customer Relationship Management system
• Attend training sessions for all represented/distributed product lines as they are available
• Work with Office Manager to implement process improvement initiatives
• Other duties as assigned
• Within 30 days of hire, become proficient in positive displacement pump (specific to the product lines we carry) terminology and theory of operation
• Within 60 days of hire, become proficient in the selection software and/or criteria for specific product lines we carry (Flowserve, Milton Roy, seepex, Ansimag, BJM, and Blackmer)
• Within 60 days of hire, complete seepex Level 1 training
Computer Skills
• Microsoft Excel: Intermediate
• Microsoft Word: Intermediate
• Microsoft Outlook: Intermediate
• Typing Speed: 45+ wpm
• Ability to effectively use manufacturer-specific pump selection software
Traits and Attributes
• Extreme sense of urgency
• High attention to detail and willingness to scrutinize all information
• Excellent customer service skills
• Strong oral and verbal communication skills
• High level of organizational ability
Education and Certifications
• High school diploma or equivalent required. Two years of college-level education preferred.