At Cortech DXP, we consider ourselves more than just a pump and equipment distributor. What we do is of far greater importance. Customer service is always our top priority, and we are here to solve common pump system problems faced by all of our clients, as well as to find solutions for unique issues that can affect your operation’s productivity.
Here are 5 of the most common problems we aim to address at Cortech DXP:
- Wants vs. Needs
Perhaps the number one issue we see every day is that what our clients want isn’t always what they need. They may be looking for the wrong type of pump equipment because of what they’ve used in the past, or based on non-applicable marketing or incorrect information they’ve received. The Cortech DXP team will dig deeper and take the time to understand your pump goals and requirements. Then, we provide the products and custom configurations that you actually require. There is an ideal pump system for every type of application out there. We will help you find it!
- Lack of Information
As with any industry, information is vital to making good decisions in the world of pumps. You can look at product numbers and specs all day long, but ultimately, it’s critical to have comprehensive information and insights on any pumps and supplemental equipment you are considering. Cortech DXP will help you understand the whole picture before you commit to buying, configuring, or installing a new pump.
- Lack of Options
Many pump distributors are only representing one specific pump manufacturer. This limits your options and leaves you stuck purchasing whatever they have available, whether or not it’s ideal for your particular application(s). Cortech DXP enjoys product partnerships with a vast majority of the world’s top pump and pump accessory manufacturers. This allows you more options to consider, and ensures you end up with the best pump for your operation.
When we use the term “value,” we’re not just talking about price. You may be able to find cheaper prices on pumps and pump services elsewhere, but that doesn’t mean you’re getting the best value. Cortech DXP brings experience and commitment that will keep your systems running as efficiently as possible for as long as you own the pumps, while also providing services to make those pumps last longer through proper configuration, installation, and ongoing maintenance and repair services. This leads to better overall value.
- Downtime Prevention
Part of the Cortech DXP value promise is doing what it takes to prevent pump failures and minimize downtime for repairs and maintenance. All of the points listed above lead to this. When you have the right pump for the job and it is configured, installed, and maintained properly, you minimize the risk of breakdowns, thus keeping downtime to a minimum. This improves productivity and profitability.
These are just a few of the key problems that we are able to solve for our customers at Cortech DXP. Check out this great video about our service approach:
If you would like to learn more about Cortech DXP’s products and pump services, contact us today. Let us show you what we can do to improve your pump systems and get your operation running smoother than ever.